FAQ

LED lamps are included with every order and come with a two year replacement warranty. Please email us for any warranty requests of visit the Volker Haug Lamp Shop for any purchases.

We have samples of all our metal and ceramic finishes available. Please contact us for information on how to order.

For all sales questions please make an enquiry, or get in touch directly via email or phone.

Most of our light fittings have been designed with customisation in mind, whether it is overall dimensions or finish, we can most likely do it. Please contact us to discuss further. 

Our studio is located in Brunswick East, just off upper Lygon St. If you are visiting the neighbourhood don’t hesitate to contact us and organise a visit. We’re currently appointment only, but we’d love to meet you and chat about your project.

Not from around here? Check out some of our local favourites for coffee, food, gelato or drinks.

Our standard production lead time is 8 to 10 weeks from when payment has been made and specifications confirmed. Please note that for large orders the lead time may be longer. 

If you require a shorter lead time please get in touch and we will do our best to accommodate. All of our light fittings are made to order but we do stock a limited quantity of some fittings.

We can ship our lights worldwide from our studio in Brunswick East, Melbourne. Please get in touch for Ex Works shipments.

All of our North American orders will be wired to US/Canadian standards using UL approved components. If it is required for your project, we can also offer UL certification on a per-order basis for an additional cost.

All our fittings are optionally available UL Listed and Labelled via our US-based testing partner. If this is a requirement for your project please contact us for further information and a quotation. This service can add up to two weeks to the lead time.

Unsealed Finishes
Our brushed and bronzed brass finishes are optionally available without a protective lacquer. These finished will tarnish quickly if touched by bare hands. We recommend leaving these finishes to age and patina naturally, however if desired they can be lightly dusted with a clean, dry microfibre cloth. Never use any liquids when cleaning unsealed surfaces.

Sealed Finishes
Our satin and clear lacquered brass variations, enameled steel, and chrome plated finishes may be dusted with a clean microfibre cloth. If further cleaning is required, gently wipe with a damp microfibre cloth or use a mild glass cleaner, ensuring that no liquids come in to contact with any joints, seams or electrical componentry.

Lamps and Glass Shades
Lamps, glass shades and glass shells may be gently dusted with a dry microfibre cloth. If further cleaning is required, gently wipe with a damp microfibre cloth or use a mild glass cleaner, ensuring that no liquids come in to contact with any unsealed brass finishes. 

For more information on our return policy, please see our T&Cs.