Estimated delivery date will be provided on dispatch.
Volker Haug will not be liable for any shipping or delivery delays.
Volker Haug will not be liable for any courier mishandling or damage, however all shipments will be covered by our marine insurance policy while in transit.
Clients must inspect goods at the time of receipt.
Any damage must be documented and noted on any delivery docket.
All packaging must be retained in the event of any damaged goods.
Photographic proof of damage must be forwarded by email to Volker Haug within 24 hours of the receipt of goods.
Volker Haug will not accept notification of any damages reported after this time.
Any additional freight charges that accrue after dispatch will be passed on to the client.
Clients will be responsible for all import duties and taxes.
Volker Haug will not be liable for any customs related delays.
Orders must be delivered to an address where someone will be present during business hours to sign for the delivery. Anyone at the delivery address who receives and signs for the goods shall be presumed to be authorized to do so on behalf of the purchaser.
If there is no one at the delivery address at the time of delivery, alternative arrangements will need to be made directly with the carrier.
Deliveries will occur between 9am-6pm Monday to Friday. Exact times cannot be given.
Arrangements may be made for the collection of orders from Volker Haug Studio in Brunswick East, Melbourne, Australia.